About Payment

About Payment
 
We accept payment credit card, Debit Card, Webmoney, Western Union, MoneyGram, Coinstar Money Transfer and RIA Money Transfer which are all safe and convenient to use. Safe, Fast, No Fees, for creidt card and debit card payment, please make your new orders on our branch store: http://www.dhgate.com/store/20219795 to make the payment, which comes with a success rate up to 99%. Because of brand protection problem, we do not update any brand products to our new store. Please ONLY leave the PRODUCT CODE AND COLOR. Thank you for your support. 
Please contact us if you have any question. (Email:bigtimego@hotmail.com    skype:fan.andrew2).
 

Frequently Asked Questions about Credit Card Payment

1. After buyer uses credit card to pay for the order, the payment will be processed in 24 hoursThe billing descriptor will be shown as if the order go throughwhile payment under review(within 24 hours), please do not place  or pay for duplicated orders.

2. For orders under review, customer service staff will update the order status in time: processing, payment success,payment declined. Buyers please check the order  status in time.

3. Buyer Cancelling Order: 
   in the processing state, Third-party Payment bank will not charge buyer any handling fee and refund will be back to customer's account  immediately; 
   in the success state, Third-party Payment bank will charge buyer 5% handling fee and refund will be back to customer's account in 4~10 working days (depending on buyer's credit card bank). If buyer does not receive refund in a long time, buyer please contact our customer service email  bigtimego@hotmail.com and we will contact Third-party Payment bank and follow buyer's problem.

4. Main Reasons for Failure of Credit Card Payment:
  1) incomplete or incorrect information; suspend payment in progress
  2) unauthorized transaction
  3) not sufficient funds or expired card
  4) payment in high risk area
  5) for cross-border or cross-regional transaction, the card buyer used is not a native card
  6) pay repeatly with same IP within a short time, or with same IP but long distance consumption location within a short time
  7) single payment limit is too high
  8) card with a bad transaction history
  9) card issuer declines the charge 

5. To ensure transaction security and reduce risk of buyer's chargeback(caused by Stolen card, Pick-up, etc) in the later stage, Third-party Payment bank will review the risk of every buyer's paying order(pay with credit card) in 24 hours. If there's risk in buyer's fund source(Stolen card, Pick-up, etc), the payment will not be processed and the order will be closed.

6. If buyer's credict card information is correct but payment is still failed, we suggest customers going to our another online store http://www.dhgate.com/store/20219795 to make the payment, which comes with a success rate up to 99%

Because of brand protection problem, we do not update any headphones to our new store. Confirm your understanding.

First, you go to our bigtimebuy website to find the exact products you want to purchase, each product has a PRODUCT CODE(for example, MB-447); you just need to go to our Dhgate store to place the order, we offer $1 link on the dhgate for customers to make paymen, and please do a remark of the PRODUCT CODE only on the order. Please ONLY leave the PRODUCT CODE, you know, because of brand protection. Thank you for your support.

Here listed the payment options available on http://www.dhgate.com/store/20219795 if you have any problem when finish your payment, pls contact us via TradeManager or bigtimego@hotmail.com.
 
1. Credit Card- Secure Online Payments (Accepts Visa/Master card)
 
Be reminded that the order status will be updated to "Processing" if the payment is successful. Please reorder and try to pay again if the payment is declined, you can contact your issuer bank for some suggestion to make the payment much smoother. Be careful to put correct information when making payment. 
 
2. Western Union (8% Discount Offered!)
 
Western Union is fastest way to transfer money worldwide. With its cheaper charge and convenient office locations, we are prefer to accept this payment method. You can also use credit card to do transfer with Western Union online.
 
Here is the steps on how to finish your payment by Western Union:
1 ).You also go to a bank which one have Western Union service in your place. Bank will teach you do everything. After payment, you need to tell me the MTCN (Money Transfer Control Number) and sender's name ASAP. So that we will send you the package in time and on time.
2 ). Register an account on http://www.westernunion.com, send money online to us through http://www.westernunion.comAfter payment, you need to tell me the MTCN (Money Transfer Control Number) and sender's name ASAP. So that we will send you the package in time and on time.
 
Western Union Info:
 
First name:LiJun

Last name:Li

City:Shen Zhen

Zip Code: 518000

Country:China

Tel: 86-135-9033-4719

 
 
After you make it, you need to tell us the following information so that we will pick up the money:
 
MTCN numbers (10 digital numbers)
Sender's full names who sent the money
Exact amount you paid and which currency you paid
Sender's country origin
Senders' telepone number
 
3. MoneyGram (8% Discount Offered!)
 
The same step with western union.
1 ).You also go to a bank which one have Money Gram service in your place. Bank will teach you do everything. After payment, you need to tell me the MTCN (Money Transfer Control Number) and sender's name ASAP. So that we will send you the package in time and on time.
2 ). Register an account on http://global.moneygram.com/, send money online to us through http://global.moneygram.com/After payment, you need to tell me the MTCN (Money Transfer Control Number) and sender's name ASAP. So that we will send you the package in time and on time.
 
MoneyGram Info:
 
First name:LiJun

Last name:Li

City:Shen Zhen

Zip Code: 518000

Country:China

Tel: 86-135-9033-4719
 
After you make it, you need to tell us the following information so that we will pick up the money:
 
MTCN numbers (8 digital numbers)
Sender's full names who sent the money
Exact amount you paid and which currency you paid
Sender's country origin
Senders' telepone number
 
 
4. Coinstar Money Transfer (8% Discount Offered!)
 
Coinstar Money Transfer is fastest way to transfer money worldwide. With its cheaper charge and convenient office locations, we are prefer to accept this payment method. You can also use credit card to do transfer with Coinstar Money Transfer online.
 
Here is the steps on how to finish your payment by Coinstar Money Transfer:
1 ).You also go to a bank which one have Coinstar Money Transfer service in your place. Bank will teach you do everything. After payment, you need to tell me the MTCN (Money Transfer Control Number) and sender's name ASAP. So that we will send you the package in time and on time.
2 ). Register an account on http://www.sigue.com/, send money online to us through http://www.sigue.com/After payment, you need to tell me the MTCN (Money Transfer Control Number) and sender's name ASAP. So that we will send you the package in time and on time.
 
Coinstar Money Transfer Info:
 
First name:LiJun

Last name:Li

City:Shen Zhen

Zip Code: 518000

Country:China

Tel: 86-135-9033-4719
 
After you make it, you need to tell us the following information so that we will pick up the money:
 
MTCN numbers (9 digital numbers)
Sender's full names who sent the money
Exact amount you paid and which currency you paid
Sender's country origin
Senders' telepone number
 
5. RIA Money Transfer (8% Discount Offered!)
 
RIA Money Transfer is fastest way to transfer money worldwide. With its cheaper charge and convenient office locations, we are prefer to accept this payment method. You can also use credit card to do transfer with Coinstar Money Transfer online.
 
Here is the steps on how to finish your payment by RIA Money Transfer:
1 ).You also go to a bank which one have RIA Money Transfer service in your place. Bank will teach you do everything. After payment, you need to tell me the MTCN (Money Transfer Control Number) and sender's name ASAP. So that we will send you the package in time and on time.
2 ). Register an account on http://www.riamoneytransfer.com/, send money online to us through http://www.riamoneytransfer.com/After payment, you need to tell me the MTCN (Money Transfer Control Number) and sender's name ASAP. So that we will send you the package in time and on time.
 
RIA Money Transfer Info:
 
First name:LiJun

Last name:Li

City:Shen Zhen

Zip Code: 518000

Country:China

Tel: 86-135-9033-4719
 
After you make it, you need to tell us the following information so that we will pick up the money:
 
MTCN numbers (11 digital numbers)
Sender's full names who sent the money
Exact amount you paid and which currency you paid
Sender's country origin
Senders' telepone number
 
You must fill the receiver's right names, otherwise we cannot pick up the money and you have to correct the names again.
 
 
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